Privacy Policy and Terms of Use for Shifaa Application

Application Name: Shifaa

Owner and Operator: Shifaa Medical Platform

Last Updated: 06/07/2026

Email: shifaa.support@gmail.com

Local Contact Number: +963 965 301 389

Address: No physical address is currently announced.

Website: https://shifaa-app.com

Welcome to the Shifaa application.

This policy aims to clarify how we collect, use, protect, and share your data when using the Shifaa application or any related service.

By using the application, creating an account, or requesting a service, you agree to this policy and the terms of use.

Shifaa is a technical and organizational platform that helps users to:

Search for doctors and medical centers

Book appointments

Request audio or video consultations

Request home care services

Request laboratory tests or radiology

Track bookings and requests

Communicate with technical support

Shifaa does not practice medicine, does not provide independent medical diagnosis, and does not replace a doctor, hospital, or emergency services.

The medical relationship related to diagnosis, treatment, prescription, or medical procedure arises directly between the user and the doctor or service provider.

We may collect the following data depending on how you use the application:

Account Data:

Full name, phone number, email, password, governorate or city or region, verification data such as OTP code

User or Patient Data:

Booking data, past and upcoming requests data, payment and invoice data, saved addresses, health insurance image if optionally uploaded, ratings and comments after service completion

Health or Medical Data:

Type of medical service requested, required specialty, appointment data, audio or video consultations, prescriptions or medical notes, laboratory test or radiology requests, home care requests, any medical attachments uploaded by the user

This data is treated as sensitive data and is only used to provide the service, follow-up, or support.

Doctors and Service Providers Data:

Full name, phone number, email, profile picture, main and sub-specialties, years of experience, certificates or qualifications, practice license or supporting document, clinic or workplace address, working hours, service prices, collection or payment data when needed

Shifaa may request access to your location to display doctors, centers, and services nearest to you.

You can refuse to share your location and manually select the governorate or region.

We use data to:

Create and manage accounts

Verify the identity of the user or doctor

Display appropriate doctors and services

Execute bookings and consultations

Manage home care requests

Manage laboratory and radiology requests

Process payments and invoices

Send notifications related to bookings and requests

Provide technical support

Protect the application from misuse or fraud

Improve service quality and user experience

Comply with legal and regulatory requirements

Shifaa Medical Platform does not sell user data.

We may share some data only when necessary with:

The doctor with whom the appointment is booked

The medical center, hospital, or clinic

The home care provider

A laboratory or radiology center

The payment provider

The messaging or OTP service provider

The technical support team

Hosting or technical service providers

Official or judicial authorities when there is a legal request

Sharing is done only to the extent necessary to provide the service or comply with the law.

Shifaa Medical Platform is committed to taking appropriate technical and organizational measures to protect data, including:

Restricting access permissions

Protecting accounts with passwords and verification methods

Encrypting sensitive data when possible

Monitoring unauthorized access attempts

Logging sensitive operations within the system

Reviewing employee permissions

Addressing errors and security vulnerabilities when discovered

We retain data only for as long as necessary to fulfill the purpose for which it was collected, such as:

Account management

Maintaining booking records

Processing payments

Resolving complaints and disputes

Legal or financial compliance

Protecting the system from fraud or misuse

When data is no longer needed, it is deleted, anonymized, or retained in a way that does not allow identification of the owner, unless there is a legal or legitimate operational necessity.

The user has the right, according to legal controls, to request:

Access to their data

Know the purpose of its processing

Correct inaccurate data

Update their data

Delete their data when the reason for retention no longer exists

Withdraw consent in cases that depend on consent

Object to unlawful processing

Submit a complaint in case of violation

Privacy requests can be sent to: shifaa.support@gmail.com

The user can request to delete their account from within the application via:

My Account ← Settings ← Delete Account

Or via email: shifaa.support@gmail.com

When the account is deleted:

The account is deleted or deactivated according to the platform's policy

Data that is not legally, financially, or operationally required is deleted

Some records may be retained if necessary for legal compliance, dispute resolution, or fraud prevention

Anonymized data may be retained for statistical or operational purposes

Account Deletion Link: https://shifaa-app.com

Shifaa may send:

Booking confirmation notifications

Appointment reminders

Request status updates

Payment notifications

Technical support messages

Offers or news with user consent

Marketing notifications can be turned off from the app settings.

Operational notifications related to bookings and requests may be necessary to provide the service.

Services are intended for adults or for use by a guardian on behalf of a minor.

If the user is a minor, registration, service request, or health data processing must be done with the consent of the guardian or legal representative when required.

Visitors can use some features of the application as guests, such as:

Browsing services

Searching for doctors

Viewing doctor and center profiles

Reading general content

But guests cannot:

Complete a booking

Make payment

Add a rating

Add a doctor to favorites

Track transactions

Request services that require personal data

When attempting to use a feature that requires an account, the user will be prompted to log in or create an account.

When booking an appointment through Shifaa, the user commits to:

Entering correct data

Choosing the appropriate service

Adhering to the appointment time

Canceling or modifying the appointment within the permitted period

Not creating fake bookings

Not repeatedly failing to attend without an acceptable reason

The account may be suspended or some features may be restricted in case of misuse of the booking system.

When using remote consultations, the user acknowledges that:

The consultation depends on the information provided to the doctor

Internet quality may affect the service

The doctor may request an in-person visit if the condition requires direct examination

The session duration is determined according to the platform's or doctor's policy

Recording or capturing the session is prohibited without explicit consent from the other party

When requesting home care, laboratory tests, radiology, or medical services, the user commits to:

Entering a correct and clear address

Providing an effective contact number

Specifying the service type accurately

Adhering to the agreed time

Following medical instructions or required preparations

Respecting the service provider

These services are subject to geographical availability and the availability of service providers or centers in the area.

Shifaa may provide various payment methods, such as:

Electronic payment through available means

Cash payment at the clinic or when the service is provided

Any other payment method adopted by the platform

Cancellation and refund processes are subject to the cancellation and refund policy approved in the application, which must be displayed to the user before payment or booking confirmation.

Users can rate the doctor or service after completion.

When writing a review, the user commits to:

The review being based on a real experience

Not publishing medical information of others

Not insulting or defaming

Not publishing personal data of others

Not publishing false or misleading information

Shifaa Medical Platform has the right to hide or delete any review that is violating, offensive, or breaches privacy.

Doctors and service providers commit to:

Providing correct professional data

Uploading valid documents when verifying

Adhering to appointments

Providing the service according to professional standards

Respecting patient privacy

Not misusing patient data

Not providing misleading information

Shifaa Medical Platform reserves the right to review, verify, reject, suspend, or terminate the account of a doctor or service provider in case of violation or incorrect data.

The liability of Shifaa Medical Platform is limited to operating the platform technically and organizationally, facilitating access to doctors and service providers, and managing bookings, requests, and technical support.

Shifaa Medical Platform does not assume civil or criminal liability for:

Any incorrect diagnosis issued by the doctor

Any medical error or negligence by the service provider

Any prescription or treatment decision issued by the doctor

Any professional violation committed by the doctor or service provider

Any damage resulting from incorrect information provided by the user to the doctor

Any medical decision made by the user without consulting a qualified doctor

The medical and contractual relationship related to diagnosis and treatment arises directly between the patient and the doctor or service provider, and medical liability remains personal to the service provider according to applicable laws and regulations.

Nevertheless, the platform is committed to following up on operational and organizational complaints within the limits of its technical and administrative role.

Shifaa is not used for emergency or urgent cases.

In case of a medical emergency or life-threatening situation, you must immediately go to the nearest hospital or emergency center or contact the relevant authorities.

The user is prohibited from:

Using the application in a manner contrary to the law

Entering false or misleading data

Impersonating another person

Attempting to access accounts or data that do not belong to them

Disabling or disrupting the application's operation

Publishing offensive or defamatory content

Publishing personal or health data of others without consent

Using the application for fraudulent purposes

Attempting to hack or modify the system

Recording or publishing audio or visual content from consultations without consent

Shifaa Medical Platform has the right to suspend or delete the violating account and take appropriate action when necessary.

All rights related to the Shifaa application and website are reserved for Shifaa Medical Platform, including:

Logo

Design

Texts

Software

Databases

Trademark

Interfaces

Content published by the platform

No part of the application or website may be copied, used, modified, or published without prior permission.

Shifaa Medical Platform has the right to:

Modify or suspend any service

Add or remove features

Update prices or policies

Suspend violating accounts

Temporarily suspend the service for technical, security, or regulatory reasons

Users will be notified when there is a material change affecting the use of the service when appropriate.

Communication with Shifaa Medical Platform can be made regarding:

Booking issues

Payment issues

Account issues

Request to delete or modify data

Report of violating or inappropriate review or content

Complaint about a doctor, center, or service provider

Technical issues

Email: shifaa.support@gmail.com

Local Contact Number: +963 965 301 389

This policy and terms of use are subject to the applicable laws of the Syrian Arab Republic, unless there are other mandatory rules applicable due to the app store, the user's country of residence, or the nature of the service.

Shifaa Medical Platform may update this policy from time to time.

When there is a material amendment, the user will be notified through the application, email, or any appropriate means.

Continued use of the application after the update is published constitutes acceptance of the updated policy.

Ready-to-use texts within the application: